Stone Horse

Delivery

How is my order shipped?
Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully insured at no extra cost to you.

Most small packages are shipped via. FedEx or USPS. In most cases, a signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.

Large furniture and over-sized packages will be handled by motor freight companies. Each item is crated and transported on skid(s) and delivered to your curbside. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.

Delivery and pickup by freight companies are made during local normal business hours (excluding holidays). Kindly note that ChinaFurnitureOnline.com contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third party freight company. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.

Please contact us for a rate quote if special service such as White Glove Service, Global Shipping, Express Shipping, etc. is needed.

Returns

What is your return policy?
30 Days Money Back
Take an entire month to live with your purchase to decide if it's right for you. All ChinaFurnitureOnline.com orders may be returned for a 15% restocking fee up to 30 days after the order is delivered. To return an item, simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.

We cannot accept returns for custom/special ordered merchandise.

How do I make a return?
ChinaFurnitureOnline.com must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.

Returns must be made within 30 days after the order is delivered and is subject to a 15% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns will only be accepted if the merchandise arrives to our warehouse undamaged in its original condition and original packaging.

What is your refund policy?
Refunds for returned merchandise will be equal to the cost of the merchandise returned less the original shipping charge and restocking fee. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.

Deposits for custom/special orders are non-refundable.