|Why shop with
Where do you get your merchandise?
How do I place an order?
Do you take custom Order?
Can I purchase items for delivery outside of the
How much is the Shipping & Handling?
How much is the Sales Tax?
What payment methods can I use to pay for my purchase?
How do I know if the item is in stock?
How is my order shipped?
How soon can I get my order?
How can I track my order?
How do you handle multiple-item order?
What if the item I receive is damaged or incorrect?
What is your return policy?
How do I make a return?
What is your refund policy?
What is your privacy statement?
Is the information I give you secure?
How can I be informed of your special events
in the future?
May I suggest?
Why shop with ChinaFurnitureOnline.com?
Starting as a carpenter, working his way up to factory
operator and store owner, all the way up to became the Chairman
of Taipei Wooden Furniture Association, China Furniture &
Arts' owner James Chou has devoted himself to a half century
in the fine oriental furnishing business. His uncompromised
professionalism has led our company to provide nothing but
the finest products and first class services.
Our 30 years of experience in the North American market
has allowed us to create award-winning designs, combining
beautiful traditional Chinese styles with functions for today's
We at ChinaFurnitureOnline.com not only understand the
beauty of Chinese art, but the delicacy of the work, and also
the stories behind each piece. We insist all of our handcrafted
products to be manufactured with traditional techniques. All
pieces we select are from its origin and our Chinese inspired
product designs are truthful to its original.
China Furniture & Arts has been serving North America
for 30 years and has been in the online order business for
over a decade. As a member of Better Business Bureau, we commit
to the highest standard of business practice.
Everything we sell is made in our own factories or imported
directly from the manufacturer in Asia. We eliminate the middlemen
to bring you savings.
We have the largest variety of selections. From complete
room settings to fine collectable accessories, we constantly
inventory more than 4,000 items and over 2,500 of them are
available online. We can also custom design to meet your unique
Where do you get
All of our merchandise is imported directly from factories in Asia
to our warehouse. We have 4 contracted wooden furniture factories
in China and more than 20 top suppliers in their lines working
directly with us.
How do I place
You may place an order online (click here for step-by-step instructions) or call us Toll Free
at 1-888-786-6888. When you call, please have the Part No. ready to expedite the process. Our staff will walk you through the ordering process or place the order for you.
Please contact us
for outside of continental US shipping.
Do you take custom
With over 50 years of professional hands-on experience and our own factory operations, custom design is our specialty.
Please feel free to contact
us about your ideas. Our experienced designing team will
assist you to complete your project from scratch.
Can I purchase
items for delivery outside of the Continental U.S.?
We have been shipping all over the world since 1982. Since outside of continental US shipping rates may fluctuate, please contact us for the most updated rates.
How much is the
Shipping & Handling?
Our Discounted Curbside (Flat Rate) Shipping & Handling is displayed on each product detail page. You don't have to calculate. Shipping to restricted areas, such as outside continental US, areas accessible only by ferry or airplane, etc. are subject to additional charges. Please contact us for a rate quote for delivery to these areas.
How much is the
Sales tax for Illinois residents is 7.25%. There is no applicable sales tax for non-Illinois residents.
What payment methods
can I use to pay for my purchase?
We accept Master Card, Visa, Novus/Discover, American Express, PayPal,
Wire Transfer and Checks.
If you prefer to pay by check, please be advised that your
order will not be shipped until your check has cleared (minimum two weeks).
Please mail checks to:
China Furniture & Arts
Attn: Payment Processing
35 S. Cass Avenue
Westmont, IL 60559
How do I know if
the item is in stock?
Most of our online items are stocked in our warehouse. You
will receive an email to confirm the availability and shipping
time within 1 business day of your order. You may also contact one of our representatives at 1-888-786-6888 to inquire if a particular item is in stock.
How is my order
Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully
insured at no extra cost to you.
Most small packages are shipped via. FedEx or USPS. In most cases, a signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.
Large furniture and over-sized packages will be handled by
motor freight companies. Each item is crated and transported
on skid(s) and delivered to your curbside. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.
Delivery and pickup by freight companies are made during local normal business hours (excluding holidays). Kindly note that ChinaFurnitureOnline.com contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third party freight company. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.
Please contact us for a rate quote if special service such as White Glove Service, Global Shipping, Express Shipping, etc. is needed.
How soon can I
get my order?
We usually ship in stock items within 3-5 business days after the
order/payment is confirmed. Large in-stock items may require additional time to inspect and crate. For regular curbside shipping method, items will be delivered 4-7 business days after it leaves our warehouse, depending on destination and carrier.
Express shipping is available for additional fees. Please contact us if your order is time sensitive and we will do our best to accommodate your situation.
How can I track
We will send you an email with the online tracking information
when the order is shipped.
How do you handle
We usually ship in-stock items first if not everything on
the order is in stock. For your convenience, we group your
items into as few shipments as possible. You may address your
preference when we send you the email to confirm availability/ship
What if the item
I receive is damaged or incorrect?
Please inspect your order immediately upon arrival. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves. In the unlikely event you receive a damaged item due to shipping, please mark on the Bill of Lading (delivery receipt) "damaged" before signing. We may not be able to process a damage claim without the Bill of Lading marked "damaged".
If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and call us at 1-888-786-6888 or email us at email@example.com. Our customer service team will assist you in handling and replacing your damaged item.
All damaged merchandise claims must be filed with our Customer Service department within three days of receipt of your order. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. It will be at our discretion to have a professional furniture medic inspect the damaged merchandise to determine whether the item in question will be repaired or returned. In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse.
What is your return
30 Days Money Back
Take an entire month to live with your purchase to decide
if it's right for you. All ChinaFurnitureOnline.com orders
may be returned for a 10% restocking fee up to 30 days after
the order is delivered. To return an item, simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
We cannot accept returns for custom/special ordered merchandise.
How do I make
ChinaFurnitureOnline.com must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
Returns must be made within 30 days after the order is delivered and is subject to a 10% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns will only be accepted if the merchandise arrives to our warehouse undamaged in its original condition and original packaging.
What is your refund
Refunds for returned merchandise will be equal to the cost of the merchandise returned less the original shipping charge and restocking fee. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.
Deposits for custom/special orders are non-refundable.
What is your privacy
Any information collected by ChinaFurnitureOnline.com is never
sold, rented, loaned, or the like, to any third party for
any reason. We may occasionally send out business related
news using the data we collect, but you may unsubscribe at any time.
Is the information
I give you secure?
At ChinaFurnitureOnline.com, our customers' security and privacy
is our number one priority. Our secure server software (SSL)
is among the best technology available today. It encrypts
(scrambles in code) all personal data you share with us, including
your credit card and telephone numbers, name and address.
We do not share our customers' data in anyway with any other
parties unless we encounter technical difficulties and such
shared data will be discarded immediately after the issue is resolved.
How can I be informed
of your special events in the future?
If you have ordered from us, you are automatically on our
mailing list. You may also click here
to sign up for our mailing list.
May I suggest?
Your input is extremely important to us. Please contact us with any comments that will improve us.